Posted by Brett Cashen on 07 January 2017 08:38 pm
AS OF JANUARY 2017, ICE-CREAM MEDIA WILL BE CEASING TO TRADE.
Due to unorseen changes in circumstance we have decided to cease trading effective January 2017. If you are a past client you can submit queries through this website by submitting a support ticket. Clients who are affected by the closure have been contacted separately by email with more detailed information but please feel free to contact us if you have any further unanswered questions.
This website has also been setup with a knowledgebase with answers to most questions which will be updated as queries come in through support tickets. We reserve the right to close this website down at our own discretion and without prior notice. Please check this 'News' section for updates as needed.
What if I need changes to my project?
Don't worry, your licence will be totally unaffected and your project is covered by an exclusive and on-going copyright licence. That will remain unchanged.
If you need new design or development work then you will need to engage another designer or developer. We have made arrangements with another Canberra based developer to work with any clients who need to engage a new designer/developer.
23 Creative are a great local company that should be well positioned to assist you with any future work you require (though you are of course free to engage whoever you choose).
What if my new designer/developer has questions about my project?
No problem, we have made arrangements with 23 Creative to continue to have an open line of communication and access to any creation files we have created for your project.
If you are using someone else, simply have them post a support ticket via this website and we will help where we can.